What we do
Realising the potential of your customers and your employees
Your people | Your potential
No one matters in your business more than its people –
Your customers and your employees.
At Connected CX, we provide tailored solutions to help your business thrive by focusing on the "People" pillar of success. We identify opportunities for improvement and create customised strategies to drive lasting results for your business.
From implementing customer retention frameworks for you to save you time and increase revenue, to workshops on customer experience strategy creation to developing a customer vision underpinned by customer promises. We equip your business and your team with the tools they need for continued success. With measurable outcomes and ongoing support, we'll make sure your business unlocks its full potential.
Find out more about people-powered business success.
Tailored solutions for success Our range of packages offer support dependent on your business stage, size and requirements.
1. Clarity To Action
Stop spinning the hamster wheel. Start keeping and getting more from the customers you've worked hard to win.
Perfect for you if:
You’re a small business owner or solopreneur working hard to attract customers, but not enough are coming back.
You feel stuck or overwhelmed, unsure where to focus your time for the biggest impact.
You know something isn’t working, whether it’s your customer strategy, marketing, or team processes, but you can’t quite pinpoint why.
You’re spending too much time in the day-to-day and not enough time growing the business.
You'll gain:
A clear understanding of where your business is losing time, or customers.
A practical action plan to fix it and build momentum fast.
Ongoing support to turn ideas into results without the overwhelm.
The result:
Clarity, confidence, visible progress with increased reveune from existing customers (c20% over 3 months).
2. Fix What Matters
Stop firefighting. Start growing. If customer problems, employee churn or constant firefighting are slowing you down, this focused programme helps you identiy the roadblocks and fix them for good.
Perfect for you if:
• You're losing customers or good employees and you’re not sure why.
• Spending more time firefighting and fixing than on growth.
• Team’s aren’t aligned, causing friction and dropped balls.
• Heavily focused on winning new business, but there's no clear plan for keeping customers once you've got them.
• Need fresh perspective and clear plan to fix what's not working, fast.
You'll gain:
Clarity on where and why customers or employees are disengaging.
A plan to remove friction ad build alignment across teams.
Confidence in a smooth, consistent experience that drives loyalty.
The result:
Clearer customer journey, better collaboration and more time spent growing your business instead of putting out fires. Reduced costs, increase revenue and increased profit.
3. The Experience Reset
Rebuild your business around loyalty, connection and growth.
When you're scaling fast, or after a merger, it easy for teams, systems and experiences to fall out of syn. The Experience Reset brings everything back together, creating a seamless experience that drives satisfaction, retention and value.
Perfect for you if:
Growth has outpaced your customer or employee experience.
You’ve had feedback on pain points but no clear way to fix them.
You want to strengthen loyalty, morale, and business value.
You'll gain:
A clear picture of your customers and their journeys.
A connected, experience-led strategy everyone can get behind.
A roadmap for action, testing and measurable improvement.
The Result:
A customer focused, connected business that grows through loyalty and reputation, not just sales.
4. The People Advantage
Strong teams don't just work well together, they create better experiences for customers. The People Advantage helps you build trust, improve communication and unlock collaboration using Everything DiSC® and The Five Behaviours®.
Perfect for you if:
You’ve noticed communication breakdowns, silos, or tension between teams that are slowing things down.
You’re onboarding new staff or merging teams and need everyone pulling in the same direction fast.
Morale has dipped, collaboration feels harder, and it’s starting to impact performance or customer service.
You'll gain:
Teams who communicate clearly, support each other and solve problems faster.
Stronger relationships, less friction and a culture of accountability.
Practical tools that turn self awareness into everyday action.
The Result:
A motivated, connected team that consistently delivers a brilliant experience inside and out driving increased revenue, reduced cost and overall business growth.
Our approach – how we work
Through applying collaboration and actionable insights, we uncover the root causes of your challenges - whether it’s declining revenue, poor retention, or low morale. We then create tailored solutions that drive loyalty, satisfaction, and sustainable success.
Find out about growth through exploration, collaboration and actionable insights