What we do
Realising the potential of your customers and your employees
Your people | Your potential
No one matters in your business more than its people –
Your customers and your employees.
At Connected CX, we provide tailored solutions to help your business thrive by focusing on the "People" pillar of success. Starting with a free audit, we identify opportunities for improvement and create customised strategies to drive lasting results.
From workshops on customer experience strategy creation, developing a customer vision underpinned by customer promises to improving employee relationship management, and teamwork enhancement, we equip your team with the tools they need for continued success. With measurable outcomes and ongoing support, we'll make sure your business unlocks its full potential.
Find out more about people-powered business success.
The Connected CX success-driven process
The Diagnosis
We start with a free audit and collaborate with you to map key stakeholders and identify the employees to involve in the diagnostic process. Through in-depth interviews, we uncover insights into your business’ concerns, and opportunities. The result is a detailed report highlighting specific areas for improvement and actionable insights to guide the way forward.
Create Solutions
Using the findings from our report, we co-create tailored solutions to address your unique challenges.
We help you to clearly articulate the benefits of these solutions to senior stakeholders, aligning them with your business goals and delivering tangible results. There’s no one-size-fits-all approach—every solution is designed to meet your specific needs, and your customer experience maturity.
Implementation
Once we’ve agreed and prioritised the solutions, we develop a clear implementation plan. This includes defining roles, responsibilities, milestones, and timelines, as well as establishing a governance structure to keep the project on track.
We keep senior stakeholders informed with regular updates and adopt a test-and-learn approach, refining the solutions to ensure the best outcomes.
Measure and Evaluate
We help you define clear success metrics and goals for every solution, ensuring all stakeholders agree on what success looks like. By evaluating outcomes and using data to inform decisions, we make recommendations for further improvements. We also equip your team with the knowledge and tools needed to continuously enhance customer experiences and achieve long-term business success.
Our approach – how we work
Through applying collaboration and actionable insights, we uncover the root causes of your challenges - whether it’s declining revenue, poor retention, or low morale. We then create tailored solutions that drive loyalty, satisfaction, and sustainable success.
Find out about growth through exploration, collaboration and actionable insights