How we work
Collaborative solutions for lasting growth and success
Driven by our mission, our vision, our values and …
… your needs
Our customers' needs and goals, our vision, our mission and our values drive everything we do.
At Connected CX, we focus on resolving your business challenges with a tailored, collaborative approach. We don’t believe in one size fits all solutions – instead we work closely with you to understand your unique issues. They could include declining revenue, poor customer or employee retention or internal team conflict and low employee morale.
Using proven tools and strategies, we analyse the root causes of your challenges, consult with your team, and create actionable solutions. Together, we'll drive sustainable growth, improve experiences for both customers and employees, and help your business thrive.
Find out more about people-powered business success.
The Connected CX vision
"Our vision is to create a future where businesses thrive by prioritising the experiences of both customers and employees, leading to stronger loyalty, increased engagement, and sustainable success."
The Connected CX mission
"Our mission is to help businesses build a foundation of lasting relationships by improving customer and employee experiences, boosting retention, satisfaction, and revenue through actionable insights and collaboration."
The Connected CX values
Integrity
We believe in doing the right thing, always. You can trust us to act transparently, ethically, and with your best interests at heart. Integrity underpins everything we do, from how we approach challenges to how we deliver solutions.
Curiosity
We never stop asking questions. Curiosity drives us to dig deeper, uncover hidden opportunities, and find innovative ways to help your business grow. We embrace learning and use it to create solutions that truly work.
Empathy
We understand that businesses are built on people - customers, employees, and leaders. By putting ourselves in your shoes, we ensure our solutions address the real challenges you face, creating meaningful results for everyone involved.
Collaboration
We don't just work for you—we work with you. Collaboration is at the heart of our process. By partnering closely with your team, we co-create strategies that are practical, impactful, and aligned with your goals.
Innovation
We don't settle for outdated approaches. Innovation means we bring fresh ideas and cutting-edge tools to every project, ensuring your business stays ahead of the competition and continues to grow.
Why customers value the work we do and the outcomes we create
Customers value Connected CX because we deliver results with a personal, hands-on approach. Our expertise in customer and employee experience is matched by our dedication to understanding your unique challenges. We work with you as partners, combining insight, collaboration, and actionable strategies to create lasting improvements in revenue, retention, and satisfaction.
Find out more about people-powered business success.
Tailored solutions for success
Tailor made solutions
We start with a free audit to assess your "People" performance, identifying key opportunities. We’ll then create and implement a customised plan, measuring progress with clear KPIs to ensure success.
Experience benchmarking
With our Connected CX Scorecard, we evaluate your 'Experience Management Maturity,' benchmarking the customer and employee experience to identify gaps, and deliver a report with actionable solutions to boost performance.
Management workshops & training
Our workshops equip your team to manage the 'People Experience' effectively, covering customer and employee experience strategies, customer proposition development, persona creation, and journey mapping. We provide ongoing support to ensure results.
Teamwork & collaboration training
As Everything DiSC® and The Five Behaviours® partners, we help improve employee relationship management and improve internal conflict resolution, helping teams collaborate better with training courses, assessments, and ongoing support to unlock their full potential.