Growth gets messy when businesses outgrow the foundations they were built on. I help growing tech startups and founder-led businesses strengthen the foundations that make growth easier to manage. No fluff. No generic frameworks. Just practical support focused on what will genuinely make the biggest difference.
When businesses grow, things that once felt simple can suddenly become messy.
Retain more clients | Strengthen your foundations | Grow with confidence
I work with scaling professional services, tech start-up and founder-led businesses that want to grow without things becoming messy, reactive or disconnected.
Sustainable growth needs stronger foundations.
Not just more leads. Not just bigger targets. Not just working harder.
But:
Clearer ways of working.
Stronger communication.
More consistent customer experiences.
And teams that understand what great looks like as the business grows.
That’s what I help businesses build.
"After engaging it was clear Clare had a good handle on what we are and where we wanted to be and to cut a long story short, assisted in creating a clear path for improvements across the business to improve our client engagement, team relationships and operational ideas...If you have any of that 'business owner fog' that hits us all at various points in time, ask Connected CX to help you map out the next 1,2,5 years, it really is a game changer."
John King, MD T King Associates.
What you'll get.
Less chaos. More clarity.
Helping you focus on what’s genuinely moving the business forward.
Customers who don’t slowly drift away.
Creating more consistent experiences that strengthen trust and loyalty as you grow.
A business that doesn’t rely on you for everything.
Helping teams communicate better, work more consistently and take pressure off the founder.
Practical changes that make a real difference.
No fluff. No generic frameworks. Just support focused on what will genuinely help.
The areas that usually make the biggest difference
We do this by -
1. Clarity & Direction
Helping founders step back, understand what’s really getting in the way, and focus on the things that will genuinely move the business forward.
2. Better Customer & Team Experiences
Creating more consistent experiences, stronger communication and clearer ways of working as the business grows.
3. Stronger Foundations for Growth
Helping businesses grow in a way that feels more sustainable, less reactive and less reliant on the founder holding everything together.
Helping you build stronger foundations so growth feels clearer, more sustainable and easier to manage.
Growth usually starts to feel harder when...
Everything seems to rely on the founder
Decisions, communication and problem solving keep landing back on the same person
The business feels busy...but messy
Teams are stretched, processes are reactive, and things keep slipping through the cracks.
Customers buy once but don't come back
You’re putting lots of energy into growth, but retention and consistency aren’t keeping pace.
Growth is happening faster than the foundations underneath it
What used to work no longer scales in the same way.
How I work
Together, we look at what’s working, what’s causing friction, and where things may be starting to slip through the cracks as the business grows.
From there, we focus on practical improvements that help customers stay longer, teams work better together, and growth feel easier to manage.
Hi, I'm Clare.
I work with growing businesses that feel like growth has started to become harder work.
Usually by the time people come to me, customers aren’t always getting the same experience, communication has become reactive, and too much is relying on the founder holding everything together.
I help businesses make sense of what’s really going on, improve how customers experience the business, strengthen teams, and create clearer ways of working as the business grows.
With more than 25 years’ experience working with brands, retailers and business owners, I bring practical, people-focused support that helps businesses grow without things becoming chaotic, disconnected or overwhelming.