Grow Your Business - The Connected Way
Structured, people-centred consulting that helps businesses understand what’s really getting in the way of growth - and then fix it in a practical, sustainable way.
Retain more clients | Grow revenue | Boost efficiency | Increase profits
You’re a growth-minded SME owner…
…you want to grow, but right now, the growth just isn’t happening.
We’re Connected CX.
We’re here to support your business in achieving those growth goals and getting back on track.
Many business owners spend all their time chasing new customers and forget about the ones they already have.
Simply put, we help growing SMEs improve people experiences so they can retain people for longer, increase revenue, and build a reputation they’re proud of, for sustainable growth.
We look at all areas of your business, understand where the issues or challenges are and help you fix them, by focusing on 'people experience', that of your customers and your employees.
We use practical tools and proven frameworks to help turn confusion into clarity, aligning teams, streamlining processes & systems, identifying and fixing elements of the customer and employee journey that are causing them frustration and costing the business revenue and profit.
Our three core value pillars
We do this by -
1. Clarity Through Insight
We help you see what's really going on: by turning customer and employee feedback into usable, practical insight.
We don't do surface level surveys or tick-box journey maps.
We dig deep to uncover frustrations, motivations, and blind spots.
We turn insight into action, not just research - you leave with a clear path for change.
2. Connection that Drives Loyalty
We take a look at how you are managing your customers experience, from initial connection all the way through to long term partnership.
We review your current customer experience across all areas of your business.
We co-create simple, practical strategies to connect with customers, build trust and keep them coming back, from fixing broken processes, to creating customer promises your employees deliver on consistently.
We manage implementation, training and track results, refine what works and continually strengthen the relationship so your business grows with less stress.
3. Confidence to Grow
We give you the people-focused strategies and tools you need to scale without chaos or churn.
We help you navigate big changes - acquisitions, mergers, fast growth, preparing for exit - with empathy and structure.
We help you get 'un-stuck' and find a way forward towards growth.
We give you confidence that customers and employees won't be left behind.
Together, we’ll create a solid foundation for sustainable growth by improving customer and employee experience, loyalty and retention too boost revenue and profits.
Your challenges today?
Declining or Stagnating Revenue?
Is your revenue falling or stuck? Are your sales efforts failing to convert, or profits shrinking? We’ll uncover the root causes. We’ll use our expertise in customer experience and lifecycle management to shine a light on your key opportunities for more sales conversions, to grow revenue, and lower costs.
Declining Customer Satisfaction?
Are complaints rising or customer satisfaction scores falling? We’ll identify the gaps and get your team delivering better results. With expertise in customer lifecycle management, teamwork and collaboration, we’ll help you create consistently exceptional customer experiences.
Customers Not Returning and Buying Again?
Are you losing too many customers or staff? We’ll pinpoint the reasons why. Using the latest tools in customer and employee experience, we’ll create strategies to keep your customers loyal and your employees engaged.
Internal Conflict and Low Team Morale?
Are silos, poor communication and internal conflicts holding your team back? We’ll improve self-awareness, teamwork, and collaboration using proven frameworks like Everything DiSC® and The Five Behaviours®. Together, we’ll break down barriers and help your team perform at their best.
Our approach – how we work
Through applying collaboration and actionable insights, we uncover the root causes of your challenges - whether it’s declining revenue, poor retention, or low morale. We then create tailored solutions that drive loyalty, satisfaction, and sustainable success.
Find out about growth through exploration, collaboration and actionable insights
The Clare White Story
Clare White is an Amazon bestselling author and experienced people experience consultant. For 25 years, she’s been working with leading brands and retailers to improve customer loyalty and business growth. Clare and her team are committed to helping your business to thrive through people-focused solutions.