Growth gets messy when businesses outgrow the foundations they were built on Growth has a habit of exposing the things that used to work. Teams become stretched, customers expect more, and processes become harder to manage. I help growing founder-led FinTech and SaaS businesses step back, understand what's getting in the way of sustainable growth and know where to focus first, so the business becomes: Easier to run | Easier to buy from | Easier to work in
Does any of this sound familiar?
"Growth is creating more complexity than we expected."
"We can't afford to lose the customers we've worked so hard to win."
"We're winning bigger customers, but they're bringing bigger expectations too."
"By the time we discover a problem, it's already affecting our customers."
"As we grow, every new technology partner creates another point of risk."
"With so much changing, where do we focus first?"
If you're nodding along to any of those, you're not alone. These are the conversations I have with growing businesses every week.
The challenge isn't working harder. It's understanding what's really getting in the way of growth and knowing where to focus first.
"After engaging it was clear Clare had a good handle on what we are and where we wanted to be and to cut a long story short, assisted in creating a clear path for improvements across the business to improve our client engagement, team relationships and operational ideas.. ask Connected CX to help you map out the next 1,2,5 years, it really is a game changer."
John King, MD T King Associates.
The Connected Growth Framework™
Every growing business is different. The challenges behind growth rarely are.
That's why I developed the Connected Growth Framework™. It looks at six interconnected elements of your business to identify what's making growth harder than it needs to be, so your business becomes easier to run, easier to buy from and easier to work in.
I've been where you are
I spent over 25 years working inside growing businesses. I've seen what happens when growth outpaces the way a business works.
It rarely starts with one big problem. More often, it's lots of small things that slowly become disconnected over time. Before long, customers notice, teams feel the pressure and growth becomes harder than it needs to be.
That's why I created the Connected Growth Framework™. It helps founders step back, see the bigger picture and focus on the changes that will make the biggest difference.
Hi, I'm Clare.
I work with growing businesses that feel like growth has started to become harder work.
Usually by the time people come to me, customers aren’t always getting the same experience, communication has become reactive, and too much is relying on the founder holding everything together.
I help businesses make sense of what’s really going on, improve how customers experience the business, strengthen teams, and create clearer ways of working as the business grows.
With more than 25 years’ experience working with brands, retailers and business owners, I bring practical, people-focused support that helps businesses grow without things becoming chaotic, disconnected or overwhelming.