Clare has twenty-five years experience of developing customer strategy in previous organisations. She understands how critical it is to continually focus on the customer, improving your customers journey with your business to achieve positive outcomes and business growth.
With significant experience solving business problems for B2B and B2C clients, Clare combines her expertise in customer experience (CX) management and established CX frameworks to create customer centric solutions that solve critical business challenges.
Clare provides a diagnostic approach to understand your business problems and collaborates with you every step of the way.
Clare brings the human touch, authenticity, and a passion to do the right thing for your customers. Clare is on a mission to make businesses more human.
B2B customers of organisations that prioritise customer experience are 32% more likely to renew a contract than those that do not.
Businesses that receive an excellent customer experience spend +140% compared with those that receive a poor experience.
Despite this trend, 80% of B2B companies are at risk of seeing their revenue growth slip away due to not prioritising customer experience (CX) in their business.
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